At Olight, we are continuously looking for ways to improve our customer experience and ensure that our valued customers receive the best service and support possible. That's why we are delighted to announce our latest updates to our membership program, as well as the introduction of a lifetime warranty offer.
We are delighted to share some exciting updates with our esteemed customers. Today, we are thrilled to introduce two major updates: the introduction of a lifetime warranty and the enhancement of our membership benefits program.
Update Membership Benefits!
Our customer loyalty program keeps getting better! We've added delightful provisions to our membership benefits intended to enhance your shopping experience and offer remarkable value:
✅Redemption Zone Available for Silver Level (and Above) Now
We're glad to announce that now, our Silver level and above can now access our Redemption Zone. In this zone, you can redeem your Olight coins for a wide range of awesome items! Redeem your Olight coins for awesome items in this zone! 200 Coins redemption products worth $1. Get ready to explore the Redemption Zone and discover the rewards that await you!
✅Birthday Exclusive Gift for Yellow Diamond Level and Above Members
One of the notable updated benefits is a Birthday Exclusive Gift for our valued Yellow Diamond level members and above. An exclusive birthday treat to add a little sparkle to your special day! It's our unique way of celebrating your special moments and saying thank you for your trust and loyalty.
Join our membership program today and take advantage of these exciting updates and benefits that await you!
Lifetime Warranty Offered!
At Olight, we always care about your experience as a customer and want to ensure you have no concerns regarding after-sales service. On September 16th, 2023, we sincerely make the following important promise:
If you purchased an Olight® product from the Australia after January 1st, 2023, the local service centers will honor your LIFETIME WARRANTY for your purchase. If your Olight product (including its structure, built-in battery, LED, or lens) ever experiences any issues, we promise to take care of it. If we are unable to repair your product, we will promptly replace it with a product in perfect working condition, which will be of equal or better physical condition. If your purchase is a limited or discontinued edition of Olight product, we will repair or replace it with another Olight product of the same or higher value.
We will warrant all Olight products that exhibit any defects in material and workmanship under normal use. However, please note that this LIFETIME WARRANTY does not cover wear and tear, modifications, misuse, negligence, accidents, improper maintenance, or repair by anyone other than Olight itself.
Please check the below sheet for more product warranty details:
All the lights (including its structure, built-in battery, LED, or lens) and Knives
Rechargeable batteries, Charging case
MCC Charging Cable, Remote Pressure Switch, Mount
Non-rechargeable batteries, Clip, Headband, Lanyard, Osling, Holster,etc
Warranty requests must be recevied and approved via email (email@example.com) - There is no other way to contact us about warranties. If your item needs to be returned for repair or replacement when it's received back over 30 days of original purchase, You will need to cover the shipping cost, no need to pay for the repair fee. We do not accept walk in warranty requests under any circumstances.
Products showing significant damage will not be warrantied and will be immediately returned to the sender.
We also sell a handful of products not manufactured by Olight, these products have their own manufacturers warranty and info is available on their product listing.
If items are no longer under warranty, we are glad to offer you a discount code to purchase a new one on our website store. Please contact us via Live chat to know more details about the discount code.
We understand that our customers are at the heart of our business, and we are committed to continuously improving your experience with us. These updated membership benefits and the introduction of our lifetime warranty reflect our dedication to providing exceptional service, supporting you throughout your journey with us.
Thank you for being a part of our community, and we look forward to serving you with the utmost care, commitment, and satisfaction for years to come.
Join our membership program today and embrace the enhanced benefits and the assurance of our lifetime warranty!