CUSTOMER SUPPORT FAQS
During sales, dispatch will take up to 14 business days for your order - we generally receive an enormous amount of orders during our sales and our team needs time to package them, we pack strictly on a first come first serve basis and endeavour to get everything dispatched as soon as humanly possible.
Outside of sales, dispatch is usually within 1 business day.
Our membership level is made up of Iron, Copper, Silver, Gold, Platinum, Diamond, Yellow Diamond, Blue Diamond, Red Diamond and Black Diamond. Each level has their benefits. Learn more details from O-Fan-Club.
There is a unique serial number on each flashlight which indicates the time of manufacturing
e.g H07186427, H means the production year 2017; 07 means production month July; 18 is the date, 6427 is the production number. So the manufacturing time of this flashlight is 07/18/2017.
Please visit the product warranty page to know about the details of our warranty program. If any warranty service is needed, you can contact the seller/dealer to provide warranty service for you. We will provide service for the dealer. There is direct Olight support in the USA/Germany/Australia/UK, if you are in these countries, you can contact our service support. Any other issue, you can contact us.
In 2009 the American National Standards Institute published a standard called the ANSI/NEMA FL 12009 which has become widely accepted in this industry because this made comparisons among different flashlights easier. This defines how flashlight performance should be calculated in terms of beam distance, peak beam intensity, run time, and light output. Until now, most Olight flashlights and headlamps comply with ANSI/NEMA FL1-2009 standards in the aspect of performance testing.
Detailed specifications can be found in their product pages on the official website, or their user manuals.
Most standard Olight flashlights or headlamps are made with aluminum alloy with type III hard anodizing for their main body, with a small number of special editions using stainless steel, copper, titanium, or other materials.
The majority of Olight products are waterproof with different standards, which were given in the form of IPX followed by a number, i.e IPX8, IPX7 etc, among which IPX8 is the highest indicating that the product can be submersed up to two meters for 30 minutes without damage. These standards are shown in the product specifications section.
Olight products typically use Olight branded 18650 or CR123A/RCR123A Li-ion batteries as their power source and are included inside of the product. Other Li-ion batteries, i.e. 26650, built-in Lipo batteries, or AA, and AAA batteries are sometimes also used.
Yes. Most Olight products have batteries included and provide necessary accessories such as a pocket clip, lanyard, charging cables, and so on.
This may because of the protective film in the battery compartment to prevent drain during shipping. You will need to remove the protective film when you receive your product. Another reason may be that the flashlight is in lockout mode to prevent accidental triggering. Try to press and hold the side switch for over one or two seconds until the flashlight blinks once, and it will be back to normal use.
It is normal for a flashlight to start dimming down after being on for a few minutes, especially when it is on a high mode typically over 500 lumens. It is intentionally designed in this way to prevent the light head from reaching a high temperature which could damage the product itself or pose danger to the user. The low battery could also be another possible reason.
Most Olight flashlights and headlamps use a uni-body structure which combines the components of the light into a whole, inseparable body, with only the tail cap removable to insert batteries. This structure greatly reduces the possibility of water damage and makes the build more robust.