Olight Brand Promise
Over the years, Olight has spared no effort in creating high-quality and reliable lighting tools, which has given us the best partners and fans around the world. While creating classic and popular products with technological breakthroughs, we also listen to our customers. Customer feedback like excessive colour alternation, lack of innovation and others have also pushed us to engage in deep self-reflection. For Olight, a torch is not only a lighting tool, it is our responsibility and commitment to our users, a bridge that builds friendship between us and provides a silent companionship for our clients, we take this very seriously and appreciate it. Therefore, we have decided to change and make the following promises on the occasion of our 15th anniversary:
We commit that Olight will practice continual technology & product innovation, provide an excellent customer experience from every aspect under the guideline principles of customer orientation.
This 15-year mark is a fresh start and a greater challenge. We’re taking some genuine measures to fulfill our promise. The changes and achievements may not look obvious right now, but we believe that you will benefit from them soon! Hereby, we sincerely invite and welcome everyone to witness and oversee our transition to these updated policies. We more than welcome any suggestions, comments, criticism, or ideas that may help Olight to do better. With that said, feel free to contact us at contact@olightstore.au, our colleague will follow up with all feedbacks. We firmly believe that during our journey to illuminate the world, there is a better way and brighter place out there with your involvement.