Warranty and Return Policy
Here at Olight Australia, we back our products wholeheartedly.
If your Olight torch has any defect as the result of the materials or workmanship we will make it right, our process is extremely simple and usually pretty fast - we pride ourselves on our product quality and if anything fails, we'll get it sorted.
At Olight, we always care about your experience as a customer and want to ensure you have no concerns regarding after-sales service. On September 16th, 2023, we sincerely make the following important promise:
If you purchased an Olight® product from the Australia Website Store after January 1st, 2023, the local service centers will honor your LIFETIME WARRANTY for your purchase. If your Olight product (including its structure, built-in battery, LED, or lens) ever experiences any issues, we promise to take care of it. If we are unable to repair your product, we will promptly replace it with a product in perfect working condition, which will be of equal or better physical condition. If your purchase is a limited or discontinued edition of Olight product, we will repair or replace it with another Olight product of the same or higher value.
We will warrant all Olight products that exhibit any defects in material and workmanship under normal use. However, please note that this LIFETIME WARRANTY does not cover wear and tear, modifications, misuse, negligence, accidents, improper maintenance, or repair by anyone other than Olight itself.
Please check the below sheet for more product warranty details:
All the Torchs (including its structure, built-in battery, LED, or lens) and Knives
Rechargeable batteries, Charging case
MCC Charging Cable, Remote Pressure Switch, Mount
Non-rechargeable batteries, Clip, Headband, Lanyard, Osling, Holster,etc
Warranty requests must be recevied and approved via email (email@example.com) - There is no other way to contact us about warranties. If your item needs to be returned for repair or replacement when it's received back over 30 days of original purchase, You will need to cover the shipping cost, no need to pay for the repair fee. We do not accept walk in warranty requests under any circumstances.
Products showing significant damage will not be warrantied and will be immediately returned to the sender.
If items are no longer under warranty, we are glad to offer you a discount code to purchase a new one on our website store. Please contact us via Live chat to know more details about the discount code.
We understand that sometimes you purchase the wrong thing, or an item arrives and looks a bit different to what you thought you were buying - we do provide clear descriptions and specifications for all of our items to help cut down on purchasing mistakes.
We are happy to accept change of mind returns if items are received back within 30 days of original purchase delivery and are unused, unopened and in a completely resellable condition - Any items that have outer packaging removed, tampered with or otherwise cause an item to be unsellable again, will incur a 30% restocking fee. Please contact us via email only firstname.lastname@example.org for your return to be approved, any shipments that arrive without previous email authorisation will be refused delivery and returned to sender.
If an item was purchased in a bundle, the entire bundle will need to be returned.
If tier gifts were included with your order, and your return brings the order value under the eligibility threshold for that tier gift, the tier gift will need to be returned also.
Any items that are received back with missing accessories, clear signs of use, or otherwise damaged / cosmetically unfit for resale will be refused return and sent back to you.
Upon receiving your return, we will initiate the refund or replacement process, and the credited amount will be automatically applied to your original payment method. It may take 1-3 business days for the refund to reflect on your bank statements.
Outside 30-day Return
For purchases outside 30 days, if you require a warranty, you will need to cover the shipping cost to return the item back to us and Olight will be responsible for the shipping cost when the item is sent back to you and all repair fee. Please contact us via email@example.com to deal with any warranty issues.
At Olight, we are dedicated to delivering exceptional products and services to our customers. If you have any questions or suggestions regarding our services, please don't hesitate to contact our customer service. You can contact us via email at firstname.lastname@example.org or Live Chat. We will make every effort to provide you with the assistance you need.
This policy was updated on September 17, 2023