Orders for AU customers only! | FREE shipping over $75
We understand that sometimes you purchase the wrong thing, or an item arrives and looks a bit different to what you thought you were buying - we are happy to work with you for refunds, replacements or exchanges.
Please contact us via email only ( firstname.lastname@example.org ) for your return / exchange to be approved, any shipments that arrive without previous email authorisation will be refused delivery and returned to sender.
We are happy to exchange / refund items are received back within 30 days of original purchase delivery and are unused, unopened and in a completely resellable condition - Any items that have outer packaging removed, tampered with or otherwise cause an item to be unsellable again, will incur a 30% restocking fee.
Any items that are received back with missing accessories, clear signs of use, or otherwise damaged / cosmetically unfit for resale will be refused return and sent back to you.
If a refund is given, this can take up to 5 business days to return to your original payment method. We aim to process all returns received back to us within 1 week of delivery.